1. Custom and 3D Printed Products

• No refunds are offered on custom-manufactured or 3D printed products once the order is in production.

• Design confirmation by the client is final. No changes or cancellations are accepted post-confirmation.

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2. Non-Custom Products

• Cancellations must be made within 6 hours of placing the order.

• If the item has not been shipped, a refund will be processed after deducting payment gateway charges and administrative fees (10%).

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3. Refund Processing

• Approved refunds will be processed within 7–10 working days through the original payment method.

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4. Damaged or Defective Products

• Damage claims must be made within 24 hours of delivery, with photos/videos showing the damage.

• On validation, a replacement will be issued at our discretion.